Refund policy
We hope you will be satisfied with your order. If not, you can return the products ordered on the roosandroos.fr site within 15 days of the delivery date. All refunds will be credited back to the original card/method of payment. Refund processing times may vary depending on your bank. Please note that orders from roosandroos.co.uk cannot be exchanged, but you may return an order for a refund.
Therefore, products must be returned to the address indicated on the coupon attached to your order in their original condition, sealed, accompanied by the original delivery note and the duly completed returns form.
No opened product can be returned or exchanged.
Please note that the return of the product is at the customer's expense.
We do not offer the possibility of returning or exchanging products purchased in physical sales outlets.
Therefore, products must be returned to the address indicated on the coupon attached to your order in their original condition, sealed, accompanied by the original delivery note and the duly completed returns form.
No opened product can be returned or exchanged.
Please note that the return of the product is at the customer's expense.
We do not offer the possibility of returning or exchanging products purchased in physical sales outlets.